- Japan Post
- Yamato Transport

* Carriers cannot be specified.

¥600 flat rate anywhere in Japan (tax incl.)

* Free shipping on orders of ¥5,000 or more (tax incl.).

* We do not ship outside Japan.

Delivery time depends on stock status.

　From order to shipping: 3–10 business days (excluding weekends and holidays)

　

* Barring natural disasters or unforeseen events, we will deliver within 21 business days at the latest.

* Delivery may be delayed depending on the manufacturer's production of materials.

How we handle failed deliveries depends on the situation. Please see below.

　

If you were not home

If you were not home at the time of delivery, the carrier will leave a notice of attempted delivery in your mailbox.

Please request redelivery within the carrier's holding period and receive your package.

If the package is not received within the holding period, it will be treated as refused.

　

If you were away for a long time

If the package could not be delivered because you were away for a long period, it will be returned to Kintsugi Lounge.

In that case, the order will be treated as cancelled for personal reasons.

Returned packages cannot be reshipped. Please place a new order.

　

If the address was incorrect

If the package could not be delivered due to an incomplete address, it will be returned to Kintsugi Lounge.

In that case, the order will be treated as cancelled for personal reasons.

Returned packages cannot be reshipped. Please place a new order.

　

If a package is returned to us after shipping for the reasons above, as a rule we refund only the product price.
Please note that you will be responsible for the round-trip shipping cost.

Depending on the situation, such as refusal to accept the package, we may be unable to issue a refund.