| Business name | Nullset LLC (Godo Kaisha Nullset) |
| Person in charge | Fumitake Uchida |
| Address | 3F Higashi-Tenjin Bldg., 1-11-1 Higashitenma, Kita-ku, Osaka 530-0044, Japan |
| TEL | 06-6105-1410 |
| mail@kintsugi-lounge.com | |
| URL | https://kintsugi-lounge.shop |
| Price | As shown on each product page (tax included) |
| Additional fees | Shipping: ¥600 flat rate within Japan (tax incl.). Free for orders of ¥5,000 or more (tax incl.). No shipping fee applies to class or workshop bookings alone. No payment processing fees. |
| Payment methods | Credit cards (Visa, Mastercard, American Express, JCB, etc.), Shop Pay, Apple Pay, Google Pay, PayPal * The kintsugi class monthly fee is paid automatically each month by card. |
| Payment timing | Payment is confirmed when the order is placed. Kintsugi class monthly fee: the first payment at sign-up, then automatically on the same day each month. |
| Delivery timing | Products: shipped within 3–10 business days of your order (excluding weekends and holidays). Workshops: on the date and time you booked. Kintsugi class: from your first class date, after the schedule is confirmed. |
| Returns and exchanges | If an item is defective or damaged, or you received the wrong item, please contact us within 3 days of delivery. We will exchange it for a new one (shipping paid by us). Returns or exchanges for personal reasons (e.g. it looked different, ordered by mistake) are not accepted. |
| Cancelling a subscription (monthly fee) | You can cancel the kintsugi class monthly fee at any time. Please contact us through the contact form or at mail@kintsugi-lounge.com before your next payment date. Monthly fees, entrance fees and material costs already paid are non-refundable. |
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